Terms and Conditions — Fanci Win

1 Introduction & Acceptance

By accessing the Fanci Win (hereinafter referred to as the "Platform", "we", or "us") website and application, or by creating an account, you agree to these Terms and Conditions. These terms constitute a legally binding agreement. If you do not agree, please refrain from using the Platform.

These Terms and Conditions apply to all Fanci Win services — Sports Betting, casino games, live dealer games, virtual sports, and any other services that may be added in the future.

In these Terms, "user" refers to any individual who has registered on or is using the Fanci Win platform. "Services" refers to all betting and gaming features provided by Fanci Win.

2 Account Registration

All users wishing to create an account on Fanci Win must meet the following requirements:

2.1 Age Requirement

The minimum age to use Fanci Win is 18 years. You must confirm during registration that you are 18 or older. We may request supporting documents for age verification at any time. If an underage user's account is discovered, it will be closed immediately and any deposited funds may be forfeited.

2.2 One Account Policy

Each user may register only one account. Creating multiple accounts under the same name, on the same device, or from the same IP address is strictly prohibited. Any violation of this rule will result in all associated accounts being closed and balances may be forfeited.

2.3 Providing Accurate Information

You are required to provide accurate, complete, and up-to-date information at the time of registration. Providing incorrect or false information constitutes a violation of these Terms. If your details change, please update your profile promptly.

• Full legal name (as per National ID card)
• Active mobile number
• Valid email address (optional)
• Date of Birth
• Current Address

2.4 Account Security

You are solely responsible for keeping your account password and login credentials confidential. Sharing your account with anyone else is strictly prohibited. If you suspect any unauthorized access to your account, notify our support team immediately.

3 Identity Verification (KYC)

As a regulated platform, Fanci Win reserves the right to verify the identity of all users. KYC verification is mandatory, particularly for large withdrawals or accounts flagged for suspicious activity.

3.1 Required Documents

• A clear photo of your National ID (NID) or passport
• Selfie (holding your ID document)
• Proof of address (utility bill or bank statement)
• Payment method details (Mobile Pay/Nagad/Rocket number)

3.2 Verification Process

Verification is typically completed within 24–48 hours of document submission. Withdrawals may be temporarily held until verification is complete. Failure to cooperate with the verification process may result in account suspension.

4 Betting Rules

The following rules must be followed when betting on Fanci Win. These terms and conditions apply to all types of bets.

4.1 Bet Confirmation

Once a bet is confirmed, it cannot be cancelled or changed. Please verify all details carefully before placing a bet. If a bet is accepted at incorrect odds due to a system error, Fanci Win reserves the right to void that bet.

4.2 Minimum & Maximum Bet

Minimum and maximum bet limits apply to each event and market. These limits are subject to change at any time. The limits displayed on the platform at the time of placing a bet are final.

4.3 Live Betting

Odds can change rapidly during live betting. If the odds shift between the time a bet is submitted and when it is confirmed in the system, Fanci Win reserves the right to accept the bet at the updated odds or to decline it.

4.4 Result Declaration

Event results are determined based on the official announcement by the relevant authority. If an event is cancelled, postponed, or left incomplete, a decision will be made in accordance with the applicable rules.

• Cricket bets may be voided if a match does not complete at least 90% of the scheduled overs
• If a football match is abandoned before 90 minutes, the bet is generally considered void
• Specific rules apply for all other sports

5 Financial Transactions

Fanci Win offers deposit and withdrawal services via Mobile Pay, Nagad, and Rocket. All financial transactions are governed by the following terms and conditions.

5.1 Deposit Rules

• Only mobile banking accounts registered in your own name may be used
• Minimum deposit amount as specified on the platform
• Successful deposits are typically credited to your account instantly
• For failed deposits, the terms of the relevant payment provider apply

5.2 Withdrawal Rules

• Withdrawals can only be made to the same account used for the deposit
• Large withdrawals cannot be processed until KYC verification is complete
• Withdrawals are typically processed within 15 minutes to 24 hours
• We reserve the right to place withdrawals on hold in cases of suspicious activity

5.3 Anti-Money Laundering

Fanci Win complies with international anti-money laundering regulations. We reserve the right to investigate accounts flagged for suspicious transactions and to report them to the relevant authorities if necessary.

6 Bonuses & Promotions

Fanci Win regularly offers a variety of bonuses and promotional offers. Each bonus comes with its own terms and conditions, which you should read carefully before claiming.

6.1 Wagering Requirements

Bonus funds cannot be withdrawn directly. They become withdrawable only after meeting the wagering requirement stated in each promotion (typically 5x to 30x).

6.2 Bonus Abuse

Misuse of the bonus system, including collecting bonuses through multiple accounts or engaging in arbitrage betting, is strictly prohibited. If such activity is detected, the bonus will be voided and the account will be closed.

6.3 Expiry

All bonuses have an expiry period. If the wagering requirements are not met within that period, the bonus will be automatically cancelled.

7 Prohibited Activities

The following activities are strictly prohibited on the Fanci Win platform:

• Creating or operating multiple accounts
• Registering with a false identity or fabricated information
• Accessing or using another user's account
• Participation in match fixing or violations of sports integrity
• Placing bets using bots or automated software
• Attempting to hack or manipulate the platform's systems
• Money laundering or transactions involving illicit funds
• Harassing or defrauding other users
• Attempting to exploit bonus arbitrage or game the system

8 Privacy Policy

Fanci Win takes the protection of your personal information as its highest priority. How we collect, use, and safeguard your data is detailed in our Privacy Policyas described in detail.

By using the platform, you also agree to our Privacy Policy. We do not sell your personal information to third parties. However, information may be shared with authorities when required by law.

9 Account Closure & Suspension

Fanci Win reserves the right to suspend or permanently close any account under the following circumstances:

• Violation of the Terms and Conditions
• Involvement in fraudulent activities
• Registering with false information
• Failure to cooperate with KYC verification
• Extended inactivity (more than 12 months)

9.1 Self-Closure of Account

You may request account closure at any time through our support team. Please withdraw any available balance before closing your account. For self-exclusion under our responsible gaming policy, visit our Responsible Gaming Visit page.

10 Limitation of Liability

Fanci Win is not liable under the following circumstances:

• Issues caused by internet connection loss
• Errors or delays caused by third-party payment services
• Unexpected technical issues or server downtime
• Issues with the user's own device
• Losses resulting from sharing account credentials with others

In the event of any technical issue, Fanci Win will make every effort to resolve it as quickly as possible. However, any compensation will be limited to a maximum of the value of the relevant bet.

11 Changes to Terms

Fanci Win reserves the right to amend, update, or remove these Terms and Conditions at any time. For significant changes, we will endeavour to notify users via email or in-app notification. However, continued use of the platform following any changes will be deemed acceptance of the updated Terms.

12 Contact & Support

If you have any questions or need clarification regarding these Terms and Conditions, please reach out to our support team:

• Email: support@fanciwin.biz
• Live Chat: Available after logging in to the platform
• Support Hours: 24/7 (seven days a week)

Our support team is available to assist you in Bengali. For any complaints or disputes, please contact the support team first. We typically aim to respond within 24 hours.