Privacy Policy — Fanci Win

1 Introduction

Fanci Win (referred to hereinafter as "we", "our", or "the platform") holds user privacy in the highest regard. This Privacy Policy explains what types of information Fanci Win collects, how that information is used, and the steps we take to keep your data safe.

By using the fanciwin.biz website or the Fanci Win app, you agree to this Privacy Policy. This policy is governed by our Terms & Conditionseffective in conjunction with.

This Privacy Policy has been drafted in accordance with international data protection standards. We also manage user data in compliance with applicable laws and regulations in Bangladesh.

2 What Data We Collect

Fanci Win collects data in various ways and for various reasons. Below is a detailed breakdown of the types of information we collect:

2.1 Information You Provide Directly

• At registration: full name, mobile number, date of birth, address
• During KYC verification: National ID number, passport details , selfie photo
• During payment: Mobile Pay/Nagad/Rocket number and transaction details
• When contacting support: details of your messages and complaints
• When participating in promotions: contact details and preferences

2.2 Automatically Collected Data

• Device information: model, operating system, browser type
• Network data: IP address, Internet Service Provider
• Usage data: login times, pages visited, betting history
• Location information: your country and city (general data, not precise GPS)
• Session data via cookies & tracking technologies

3 Use of Data

Fanci Win uses collected data only for specific, legitimate purposes. Here's what we do with your information:

3.1 Service Delivery & Operations

• Creating, verifying, and managing accounts
• Ensuring the smooth operation of betting and gaming services
• Processing deposits & withdrawals
• Maintaining transaction history & records
• Providing support services and resolving complaints

3.2 Safety & Security

• Detecting fraud, deception, and illegal activities
• Compliance with Anti-Money Laundering (AML) regulations
• Preventing multi-account abuse and system exploitation
• Defending against unauthorized access and cyberattacks

3.3 Service Improvement & Personalization

• Showing content and offers tailored to your preferences
• Improving platform performance and usability
• Analyzing user behavior to develop new features
• Using diagnostic data to resolve technical issues

3.4 Communications & Marketing

With your consent, we may send you promotional offers, bonus-related messages, and important updates. You can opt out of these communications at any time.

4 Data Sharing & Disclosure

Fanci Win does not sell your personal data to third parties. However, limited data sharing may be necessary in specific circumstances:

4.1 Service Providers

Necessary data may be shared with trusted third parties that help operate our platform, including payment processors (Mobile Pay, Nagad, Rocket), technology partners, and security service providers. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose data in order to comply with applicable laws in Bangladesh or lawful directives from government authorities. In such cases, we will always share only the minimum information necessary.

4.3 Business Changes

In the event of a change in ownership or business structure, user data may be transferred to the new entity. You will be notified in advance if this occurs.

5 Cookie Policy

Fanci Win's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collects anonymous data to understand user behavior.
• Performance Cookies: Monitors platform speed and performance.

5.2 Cookie Controls

You can disable non-essential cookies through your browser or device settings. However, turning off certain cookies may affect the functionality of some platform features.

6 Data Security Measures

Fanci Win uses industry-standard technologies and processes to protect user data. The key components of our security framework are:

• SSL/TLS Encryption: 256-bit encryption is applied to all data transfers
• Two-Factor Authentication (2FA): An additional layer of protection for your account
• Regular Security Audits: Regular system audits conducted by third-party experts
• Restricted Access Policy: Only authorized personnel have access to data on a need-to-know basis
• Data Backup: Regular encrypted backups stored in secure locations
• Incident Response Plan: Preparedness to respond swiftly to any security breach

7 Data Retention Period

Fanci Win retains your data only for as long as necessary. Retention periods vary depending on the type and purpose of the data:

Once the designated retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

8 Your Rights

As a Fanci Win user, you have the following rights over your personal data. To exercise these rights, please contact our support team.

• Right to Access: You may request to know what personal information we hold about you
• Right to Rectification: You may request corrections to inaccurate or incomplete information
• Right to Erasure: You may request that your data be deleted under certain circumstances
• Right to Restrict Processing: You may request that the use of your data be restricted
• Right to Data Portability: You may request a copy of your personal data
• Right to withdraw consent: You may opt out of marketing communications at any time

9 Children's Privacy

Fanci Win is strictly for users aged 18 and above. We do not knowingly collect personal information from minors. If a minor has used our platform and provided any information, that data will be deleted immediately upon request from a parent or guardian.

If you believe your child has registered on our platform, please contact us at support@fanciwin.biz. To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

10 Policy Changes

Fanci Win reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you through the following channels:

• SMS or app notification to your registered mobile number
• A prominent banner or pop-up notice on the website
• Updating the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11 Contact

For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: support@fanciwin.biz
• Live Chat: Available after logging into the platform
• Support Hours: 24/7, Seven Days a Week

We typically respond within 24–48 hours. Privacy-related matters are treated as our highest priority.